FAQs

Administrative Hours
ATMs
Age Policy
Baby Changing Station
Box Office Hours
Cancellation/
Postponement
Cameras/AV Equipment

Coliseum Connection E-Newsletter
Complaints
Disabled/Handicapped Seating
Doolin's Pub/Bistro 1255
Donation Requests
Drop Off/Pick Up
Employment
Elevators

Escalators
Exit/Re-entry
Facility Rental
First Aid
Food & Beverage
General Admission
Guest Services
Islanders
Lost & Found

Lost Children
Lost Tickets
On-Sales
Partially Obstructed View Seats
Pre-Sales
Prohibited Items
Refunds/Exchanges
Restrooms

Seating Availability
Security
Smoking Policy
Suites
Talent Line-up
Ticket Re-Sales
Wanding
Weather Policy
Will Call Window


Administrative Hours
Administrative offices are open from 9am to 5pm Monday through Friday. You can reach Nassau Coliseum representatives during this time by calling 516-794-9300.

ATM's (Automated Teller Machines)
There is an ATM located across from Gate 10 on the concourse.

Age Policy

For most events, children that have not yet celebrated their 2nd birthday do not require a ticket to enter the Nassau Coliseum. The child must sit on an adult's lap during the event without obstructing the view of any other guests. Please be advised that some family shows require children 1 year old and up to have a ticket for entry. For further information regarding age policy for specific events please call 516-794-9300 or check the Ticketmaster website.

Baby Changing Station
Baby changing stations are located in various restrooms for your convenience.

Box Office Hours
Nassau Coliseum Box Office is open Monday-Friday; 9:30am-4:45pm and during events until intermission.

Cancellation / Postponement
For information regarding event cancellations and postponements refer to your point of purchase as well as checking local newspaper, television, and radio outlets. For additional questions call 516-794-9300 to reach a Nassau Coliseum representative or check our web site.

Cameras / Videos / Audio Equipment
Non-professional cameras are allowed for most events. Video recorders or any camera deemed to be professional are prohibited. Examples of a professional camera would be that is has a very long lens, requires a separate bag to carry and / or has multiple pieces to put together, otherwise regular handheld cameras are allowed.  For event specific information you can reach a Nassau Coliseum representative at 516-794-9300. Please check with Nassau Coliseum or Ticketmaster in advance via phone or online for the specific camera/video/audio equipment policy of the event that you are attending.

Coliseum Connection E-Newsletter
Sign up for FREE by clicking on the tab above "E-Newsletter".

Complaints
Complaints regarding the provision of services to patrons should be directed to Customer Relations. The venue will make all reasonable efforts to resolve complaints informally. If a guest wishes that a complaint be investigated further, please submit the complaint in writing to Nassau Coliseum by e-mail or mail to: 1255 Hempstead Turnpike, Uniondale, NY 11553; Attention: Customer Relations or via e-mail to coliseumconnection@nassaucoliseum.com.  If the complaint is related to the NY Islanders, please submit via e-mail to customerservice@newyorkislanders.com or by mail to the same address.

Disabled / Handicapped Seating
*All customers seeking Accessible seats can now purchase Accessible seats online or over the phone through Ticketmaster at www.ticketmaster.com or 1-800-745-3000. Accessible seats can also be purchased directly at the Nassau Coliseum box office.
*Prices for Accessible seats are the same price as non-Accessible seats.
*To see a list of upcoming events and to view seating maps and ticket prices please visit the Nassau Coliseum website at www.nassaucoliseum.com or visit Ticketmaster at www.ticketmaster.com
*If you have any comments of questions please feel free to email coliseumconnection@nassaucoliseum.com
*We look forward to seeing you at the Nassau Veterans Memorial Coliseum

Doolin's Pub / Bistro 1255
Located in the Lower Lobby, Doolin's Pub & Bistro 1255 are open 90 minutes prior to events and close one hour after the event ends. You must have an event ticket to enter the lower lobby. Doolin's Pub is a family-oriented sports bar, with over 15 hi-definition, flat-screen plasma televisions, so you never have to miss a game. Modeled after a traditional Irish pub, Doolin's Pub serves traditional American fare and special kids menu items that are available at each event. Guests 21+ and over will find a variety of craft beers including Guinness and local Blue Point brews. Enter another world in Bistro 1255 for homestyle French-Bistro cuisine in a relaxed and upscale setting; featuring an impressive list of imported specialty liquor, wine & beer. The menu's exotic fare, complements the extensive spirit list and is served throughout the event. For catering, private parties or corporate room rentals, please call 516-794-9300 ext. 145.

Donation Requests
Please fax your donation request to 516-794-9389 for consideration. Include the date, time, description, contact name, address and telephone number on your organization's letterhead. Submission of request does not guarantee its fulfillment. Charitable organizations are encouraged to e-mail the venue at coliseumconnection@nassaucoliseum.com in advance of submitting the request and to follow up on the request after it has been received.

Drop Off / Pick Up
For dropping off or picking up ticketed guests prior to, or after an event, you may do so only by entering through the Earle Ovington Boulevard entrance, opposite Hofstra University, on the West side of the venue. Security will show you where to pick up / drop off. Admission into the parking lots is not allowed for drop off / pick up. If you arrive during an event, you must pay to park to enter the parking field. If you are coming during an event to buy tickets to another event, you must pay to park.

Employment
All full time positions are posted on our corporate website - http://www.smgworld.com; All part time positions are union jobs, so you must contact the local union house that oversees the work you are looking for if you wish to apply for a position.

Elevators
Elevators in the Nassau Coliseum are located between Gates 1 and 20 on the main concourse. Elevator 2 is located between Gates 15 and 16 to the main concourse. If you require the use of an elevator, please proceed to the Guest Services Desk when you arrive and ask for an Event Representative to assist you.

Escalators
Escalators are located in the middle of the Box Office lobby and can be taken down to reach Doolin's Pub and Bistro 1255 as well as additional concession stands, restrooms and for general access to the lower lobby and Expo Center.

Exit / Re-Entry
THERE IS NO RE-ENTRY. Ticketed guests are not allowed to leave the Nassau Coliseum and return on the same ticket. Once your ticket has been scanned and you have entered the arena concourse you may not leave and re-enter under any circumstances.

Facility Rental/Booking Events
For more information, you can call the Booking Department at 516-794-9300 ext. 118.

First Aid
The First Aid Station is located on the main concourse next to security at Gate 5. There are emergency medical technicians present during all Nassau Coliseum events.

Food & Beverage
Outside food and beverage is NOT permitted in Nassau Coliseum. Guests with food allergies and / or special medical dietary needs, will be allowed to bring items needed for health reasons. Please check in with guest services upon arrival to alert us of your condition.

General Admission (G.A.)
G.A. seats generally refer to floor seats, that are standing room only, no assigned seating. GA ticketholders will generally line up outside Gate 16 for entrance onto the arena floor.

Group Sales
Please check the tab above to download information concerning available offers for school, scouts & general groups. You may also call 1-800-882-ISLES ext. 3 or send an e-mail to: groupsales@newyorkislanders.com.

Guest Services
The Guest Services Booth is located on the main concourse level in the Box Office Lobby. This area is staffed with knowledgeable Event Representatives who will be able to assist you with questions and concerns as well as dispense literature pertaining to upcoming events.

Islanders
For information regarding the New York Islanders please call 516-501-6700, visit their website - www.newyorkislanders.com or you can e-mail the Islanders at: customerservice@newyorkislanders.com.

Lost & Found
Lost & Found is located in the Security office at Gate 5. To inquire about a lost item please call 516-794-9300 ext. 236 or send an e-mail to coliseumconnection@nassaucoliseum.com

Lost Children
If you notice a lost child or your child is lost please contact a Security Guard, Usher or a Nassau Coliseum employee immediately for assistance.

Lost Tickets
If you lose your tickets and require them to be re-printed, there will be a charge of $5 per ticket for this service. This service is provided at the box office window with your receipt, ID and credit card used to purchase the tickets.

On-Sales
For most events, on-sales to the public are through Ticketmaster only. Nassau Coliseum box office will only sell tickets 24 hours after the on sale, or the next business day, if tickets remain.

Partially Obstructed View Seats
If you purchased a ticket that says "Partially Obstructed View" on the face, then you should expect that your seat(s) will not have full view of the event and / or stage.

Pre-Sales
Some events offer pre-sales to customers for shows through their fan club, sponsors and / or the venue through our Coliseum Connection. You can sign up for FREE on our website and you will then receive pre-sale offers via e-mail when available.

Prohibited Items
Food and beverage, large oversized bags or backpacks, strollers, noisemakers of any kind, weapons or projectiles, video recorders, any camera deemed to be professional and laser pointers are not allowed in Nassau Coliseum. Please note that Security will search all bags and persons upon entry.

Refunds/Exchanges
There are NO REFUNDS OR EXCHANGES (except for an event cancellation).

Restrooms
There are public restrooms conveniently located throughout the Nassau Coliseum concourse and in the lower lobby. Additional restrooms have been added outside the Nassau Coliseum at Gates 1 and 16. A family restroom can be found at First Aid near Gate 5.

Seating Availability
Nassau Coliseum is unable to tell customers exact seating availability for events over the phone. Only Ticketmaster can tell you what seating availability exists for our events over the phone; or you can find out in person at our box office.

Security
Nassau Coliseum wants to ensure guests have a safe and enjoyable experience at Nassau Coliseum. Security representatives will be positioned throughout the Nassau Coliseum as well as walking the concourse. The Main Security Desk is located at Gate 5. Should you require assistance, please contact the nearest Security Guard or Nassau Coliseum representative.

Smoking Policy
Federal laws prohibit smoking throughout the Nassau Coliseum. Violators will be ejected from the Nassau Coliseum immediately. For your convenience, smoking areas are set up outside the Nassau Coliseum for most events at Gates 1 and 16 as well as the Outdoor Pavillions.

Suites
These are handled exclusively by the NY Islanders. Please contact them for more information.

Talent Line-up
Please note that line-ups are subject to change for all events without warning.

Ticket Re-Sales
Reselling your ticket for any amount is legal, so long as the transaction does not take place within 1,500 feet of the venue.

Wanding
All guests will be wanded upon entry. If you have medical reasons that prevent you from being wanded, please proceed to the Guest Service Desk when you arrive and ask for an Usher Supervisor.

Weather Policy
In the case of inclement weather please call 516-794-9300 or check our web site for further information.

Will Call Window
All Guests picking up tickets at will call must present a valid photo ID and the credit card they used to purchase the tickets. The name listed on the ticket envelope must match the name on the ID. If tickets were ordered through Ticketmaster charge-by-phone, they may be picked up at the Will Call window with a valid ID and the Ticketmaster confirmation number. To change the name on a will call order, you must call Ticketmaster directly to add an alternate pickup name.