GROUP SALES TICKETING

There is no better way to enjoy a Nassau Coliseum event than with a group! Most family shows offer unique benefits for groups such as pre-sales, discounted tickets and special seating. To place an order, simply download, print and fill out the form and fax back to 516-501-6762 (fax). You also have the option of e-mailing the form to us at groupsales@newyorkislanders.com. Once we receive your order form, we will contact you for confirmation, review your order and provide you with your seating locations and Ticketmaster account number.  Make sure to right click and save target as on "PDF" for an Adobe file or "DOC" for a Microsoft Word document. Enjoy the show!
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*Deadline for all group orders is 2 weeks prior to the event
*Checks will not be accepted 14 days prior to an event
*For all Group Sales Information & questions; please e-mail: groupsales@newyorkislanders.com

CLICK HERE TO DOWNLOAD THE ORDER FORM - PDF / DOC
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Group Sales Timelines:

Up to 12 months before the show:

*Can begin taking group sales orders once approved;
*Send e-mail blast to group customers;
*Send mailers / postcards to group customers (if available);
*Customers can order in person (by appointment), by e-mail, by fax or by phone;
*If using a credit card to purchase tickets, customer must fax us the order form with the cardholders signature to authorize;
*Payment can be made by check, credit card, cash or money order;
*All seats reserved for groups sales will be assigned as first come, first serve, in the order received;
*Tickets can be mailed or picked up when ready.

8 weeks to 3 weeks before the show:

*Customers can order in person (by appointment), by e-mail, by fax or by phone;
*If using a credit card to purchase tickets, customer must fax us the order form with the cardholders signature to authorize;
*Payment can be made by check, credit card, cash or money order;
*All seats reserved for groups are assigned first come, first serve, in the order received;
*Tickets can be mailed or picked up when ready;
*Best seats for the best shows may not be available at this point.

2 weeks before the show:

*Customers can order in person (by appointment), by e-mail, by fax or by phone;
*If using a credit card to purchase tickets, customer must fax us the order form with the cardholders signature to authorize;
*No checks allowed - payment must be made by credit card / cash / money order only;
*All seats reserved for groups will NOW be released into open status for the public;
*Unable to provide exact seating at time of order - will be best available seating;
*Tickets can be mailed or picked up when ready;
*Best seats for the best shows may not be available at this point.

1 week before the show (if multiple shows, one week before Opening Night):

*Customers can order by fax or e-mail only;
*If using a credit card to purchase tickets, customer must fax us the order form with the cardholders signature to authorize;
*Credit Cards / Money Orders only - NO orders in person or cash accepted the week of the show;
*Unable to provide exact seating at time of order - will be best available seating;
*Tickets will be available for pick up at the box office will call window only - no mail;
*Best seats for the best shows will not be available at this point.
*NO GROUP SALES ORDERS WILL BE ACCEPTED 72 HOURS / OR 3 DAYS BEFORE A SHOW!
*IF THERE ARE MULTIPLE PERFORMANCES, NO GROUP SALES ORDERS CAN BE ACCEPTED 3 DAYS BEFORE THE LAST SHOW!
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Group Sales Policies:

Ticket Limits - Generally speaking most shows require groups to be at least 15 or 20 patrons, however, the minimum sizes of groups vary by show, so check with your group sales representative for details specific to the show you are interested in or download the show information sheet above.

Order Process - You may place your ticket order via e-mail, fax or phone now! We will complete and seat assign your order once order form and full payment are received. To assure your group the best possible seating, send your payment in as soon as possible - orders are processed on a first-come, first-serve basis.

Timelines & Payment - The sales department will not be able to provide advanced reserved seating locations for any group orders placed within 2 weeks of the show date, as those seats need to be released to the public at that time. Any orders taken within 2 weeks of a show, if allowed, will be from best available open seating at the time the order is processed. Please be advised that we are also unable to accept checks for group orders within 2 weeks of the show date as those funds may not clear prior to the conclusion of the event. See additional payment guidelines below.

Disabled Seating - Customers seeking tickets for accessible seating to New York Islanders games should call (516) 501-6700 ext. 2. All other customers with visual, hearing, or mobility impairments that need accommodation are directed to contact our Accessible Seating Administrator at 516-794-9300 x 179; or via e-mail at: accessible@nassaucoliseum.com. Our Accessible Seating Administrator will advise the customer regarding available accessible seating and relevant pricing for all events. To sit in a wheelchair during an event, tickets must be purchased for one of our "H" sections. Other sections cannot accommodate wheelchairs. Up to (2) two companion seats may be purchased to accompany each guest in a wheelchair accessible seat. Tickets for our "H" sections are sold on a first come, first served basis to customers who specifically request accommodation for a wheelchair. When all available wheelchair accessible seating is sold out, we will be unable to accommodate further guests seeking wheelchair accessible seating. Any guest needing assistance upon arrival should proceed to the Guest Services Desk, next to the box office in the main lobby and ask for an Event Representative, who can provide assistance. The Nassau Veterans Memorial Coliseum is committed to complying with the Americans with Disabilities Act and all relevant state and local laws. Guests who are determined to have improperly purchased seating designated for disabled guests may be removed from the event without refund.

*Outside food and beverage is not allowed inside the Nassau Coliseum for any event.
*Please note: If you lose your tickets and require them to be re-printed, there will be a charge of $5 per ticket for this service.
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Payment Guidelines:

*There is a $5 service charge per order for processing all group sales ticket orders.

*Due to the Nassau County Ticket Tax, all events may be subject to an additional $1.50 tax per ticket. If your organization is non-profit and can provide a tax-exempt form (ST-119) or is already on file with Nassau Coliseum as a Not for Profit Organization, then you may be exempt from this tax.

*SEND PAYMENT in full, by credit card, cash, check or money order payable to Nassau Coliseum no later then two weeks before the event. Please remember to include the $5 per order handling fee.

*Please include with your payment your phone number, event, show date, time and how many tickets you are purchasing. Please send your payment to the following address:

NY Islanders
Attn: Group Sales Department
1255 Hempstead Turnpike
Long Island, N.Y. 11553

*To PAY BY PHONE for a group sales order, please call 1-800-882-ISLES ext. 3. The department accepts MasterCard, Visa, American Express and Discover.

*A RECEIPT of your order and Ticketmaster account number will be given to you confirming your purchase.

*ADDING tickets to your order is possible, however, tickets may not necessarily be located with your original group or in the same price range.

*TICKETS will be mailed shortly after payment is received or can be picked up by the customer at the box office will call window during regular business hours. A 72-hour processing time is required.

*THERE ARE NO REFUNDS OR EXCHANGES.