Administrative Hours
ATMs
Age Policy
Baby Changing Station
Cancellation/
Postponement
Cameras/AV Equipment

Complaints
Disabled/Handicapped Seating
Doolin's Pub/Bistro 1255
Donation Requests
Drop Off/Pick Up
Elevators

Escalators
Exit/Re-entry
First Aid
Food & Beverage
Guest Services
Islanders
Lost & Found

Lost Children
Lost Tickets
Prohibited Items
Refunds/Exchanges
Restrooms
Security

Smoking Policy
Talent Line-up
Wanding
Weather Policy
Will Call Window


Administrative Hours
Administrative offices are open from 9am to 5pm Monday through Friday. You can reach Nassau Coliseum representatives during this time by calling 516-794-9300.

ATM's (Automated Teller Machines)
There are two ATM locations in the Nassau Coliseum. One is located to the right of the escalators in the Box Office Lobby and the other is across from Gate 10 on the concourse.

Age Policy

For most events, children that have not yet celebrated their 2nd birthday do not require a ticket to enter the Nassau Coliseum. The child must sit on an adult’s lap during the event without obstructing the view of any other guests. Please be advised that some family shows require children 1 year old and up to have a ticket for entry. For further information regarding age policy for specific events please call 516-794-9300 or check the Ticketmaster website.

Baby Changing Station
Baby changing stations are located in various restrooms for your convenience.

Cancellation / Postponement
For information regarding event cancellations and postponements refer to your point of purchase as well as checking local newspaper, television, and radio outlets. For additional questions call 516-794-9300 to reach a Nassau Coliseum representative or check our web site.

Cameras / Videos / Audio Equipment

Non-professional cameras are allowed for most events. Video recorders or any camera deemed to be professional are prohibited. For event specific information you can reach a Nassau Coliseum representative at 516-794-9300. Please check with Nassau Coliseum or Ticketmaster in advance via phone or online for the specific camera/video/audio equipment policy of the event that you are attending.

Complaints

Complaints regarding the provision of services to patrons should be directed to Customer Relations. The venue will make all reasonable efforts to resolve complaints informally. If a guest wishes that a complaint be investigated further, please submit the complaint in writing to the Nassau Coliseum address, attention: Customer Relations or via e-mail to coliseumconnection@nassaucoliseum.com.

Disabled / Handicapped Seating

Customers seeking tickets for accessible seating to New York Islanders games should call (516) 501-6885. All other customers with visual, hearing, or mobility impairments that need accommodation are directed to contact our Accessible Seating Administrator at 516-794-9300 x 179; or via e-mail at: accessible@nassaucoliseum.com. Our Accessible Seating Administrator will advise the customer regarding available accessible seating and relevant pricing for all events. To sit in a wheelchair during an event, tickets must be purchased for one of our "H" sections. Other sections cannot accommodate wheelchairs. Up to (2) two companion seats may be purchased to accompany each guest in a wheelchair accessible seat. Tickets for our "H" sections are sold on a first come, first served basis to customers who specifically request accommodation for a wheelchair. When all available wheelchair accessible seating is sold out, we will be unable to accommodate further guests seeking wheelchair accessible seating. Any guest needing assistance upon arrival should proceed to the Guest Services Desk, next to the box office in the main lobby and ask for an Event Representative, who can provide assistance. The Nassau Veterans Memorial Coliseum is committed to complying with the Americans with Disabilities Act and all relevant state and local laws. Guests who are determined to have improperly purchased seating designated for disabled guests may be removed from the event without refund.


Doolin's Pub / Bistro 1255
Located in the Lower Lobby, Doolin's Pub & Bistro 1255 are open 90 minutes prior to events and close one hour after the event ends. You must have an event ticket to enter the lower lobby. Doolin's Pub is a family-oriented sports bar, with over 15 hi-definition, flat-screen plasma televisions, so you never have to miss a game. Modeled after a traditional Irish pub, Doolin's Pub serves traditional American fare and special kids menu items that are available at each event. Guests 21+ and over will find a variety of craft beers including Guinness and local Blue Point brews. Enter another world in Bistro 1255 for homestyle French-Bistro cuisine in a relaxed and upscale setting; featuring an impressive list of imported specialty liquor, wine & beer. The menu's exotic fare, complements the extensive spirit list and is served throughout the event. For catering, private parties or corporate room rentals, please call 516-794-9300 ext. 145.

Donation Requests
Please fax your donation request to 516-794-9389 for consideration. Include the date, time, description, contact name, address and telephone number on your organization’s letterhead. Submission of request does not guarantee its fulfillment. Charitable organizations are encouraged to e-mail the venue at coliseumconnection@nassaucoliseum.com in advance of submitting the request and to follow up on the request after it has been received.

Drop Off / Pick Up
For dropping off or picking up ticketed guests prior to, or after an event, you may do so only by entering through the Earle Ovington Boulevard entrance, opposite Hofstra University, on the West side of the venue. Security will show you where to pick up / drop off. Admission into the parking lots is not allowed for drop off / pick up. If you arrive during an event, you must pay to park to enter the parking field. If you are coming during an event to buy tickets to another event, you must pay to park.

Elevators
Elevators in the Nassau Coliseum are located between Gates 1 and 20 on the main concourse. Elevator 2 is located between Gates 15 and 16 to the main concourse. If you require the use of an elevator, please proceed to the Gust Services Desk when you arrive and ask for an Event Representative to assist you.

Escalators
Escalators are located in the middle of the Box Office lobby and can be taken down to reach Doolin's Pub and Bistro 1255 as well as additional concession stands, restrooms and for general access to the lower lobby and Expo Center.

Exit / Re-Entry
THERE IS NO RE-ENTRY. Ticketed guests are not allowed to leave the Nassau Coliseum and return on the same ticket. Once your ticket has been scanned and you have entered the arena concourse you may not leave and re-enter under any circumstances.

First Aid
The First Aid Station is located on the main concourse next to security at Gate 5. There are emergency medical technicians present during all Nassau Coliseum events.

Food & Beverage
Outside food and beverage is NOT permitted in Nassau Coliseum. Guests with food allergies and / or special medical dietary needs, will be allowed to bring items needed for health reasons. Please check in with guest services upon arrival to alert us of your condition.

Guest Services
The Guest Services Booth is located on the main concourse level in the Box Office Lobby. This area is staffed with knowledgeable Event Representatives who will be able to assist you with questions and concerns as well as dispense literature pertaining to upcoming events.

Islanders
For information regarding the New York Islanders please call 516-501-6700 or you can e-mail the Islanders at customerservice@newyorkislanders.com.

Lost & Found

Lost & Found is located in the Security office at Gate 5. To inquire about a lost item please call 516-794-9300 or send an e-mail to coliseumconnection@nassaucoliseum.com

Lost Children
If you notice a lost child or your child is lost please contact a Security Guard, Usher or a Nassau Coliseum employee immediately for assistance.

Lost Tickets
I
f you lose your tickets and require them to be re-printed, there will be a charge of $5 per ticket for this service. This service is provided at the box office window with your receipt, ID and credit card used to purchase the tickets.

Prohibited Items
Food and beverage, large oversized bags or backpacks, strollers, noisemakers of any kind,
weapons or projectiles, video recorders, any camera deemed to be professional and laser pointers are not allowed in Nassau Coliseum. Please note that Security will search all bags and persons upon entry.

Refunds/Exchanges
There are NO REFUNDS OR EXCHANGES (except for an event cancellation).

Restrooms
There are public restrooms conveniently located throughout the Nassau Coliseum concourse and in the lower lobby. Additional restrooms have been added outside the Nassau Coliseum at Gates 1 and 16. A family restroom can be found at First Aid near Gate 5.

Security
Nassau Coliseum wants to ensure guests have a safe and enjoyable experience at Nassau Coliseum. Security representatives will be positioned throughout the Nassau Coliseum as well as walking the concourse. The Main Security Desk is located at Gate 5. Should you require assistance, please contact the nearest Security Guard or Nassau Coliseum representative.

Smoking Policy
Federal laws prohibit smoking throughout the Nassau Coliseum. Violators will be ejected from the Nassau Coliseum immediately. For your convenience, smoking areas are set up outside the Nassau Coliseum for most events at Gates 1 and 16 as well as the Outdoor Pavillions.

Talent Line-up
Please note that line-ups are subject to change for all events without warning.

Wanding
All guests will be wanded upon entry. If you have medical reasons that prevent you from being wanded, please proceed to the Guest Service Desk when you arrive and ask for an Usher Supervisor.

Weather Policy

In the case of inclement weather please call 516-794-9300 or check our web site for further information.

Will Call Window
All Guests picking up tickets at will call must present a valid photo ID and the credit card they used to purchase the tickets. The name listed on the ticket envelope must match the name on the ID. If tickets were ordered through Ticketmaster charge-by-phone, they may be picked up at the Will Call window with a valid ID and the Ticketmaster confirmation number. To change the name on a will call order, you must call Ticketmaster directly to add an alternate pickup name.

 
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